1. Introduction
Welcome to BookPitara. These Terms & Conditions govern your access to and use of our website, services, and online bookstore. By accessing our website, browsing our products, or placing an order, you agree to comply with these terms.
If you do not agree with any part of these Terms & Conditions, please discontinue using our website. These terms should be read together with our Privacy Policy, Shipping Policy, and Refund, Return & Cancellation Policy.
2. Eligibility to Use Our Website
By using BookPitara, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are under 18 years of age, you may use our website under the supervision of a parent or legal guardian, where permitted by law.
You agree to provide accurate, complete, and current information when creating an account, placing an order, or communicating with our support team.
3. Products and Book Listings
BookPitara aims to provide accurate descriptions, images, prices, editions, authorship details, and other relevant information for the books listed on our website.
- Product images are provided for identification and illustrative purposes. Minor differences in cover design, printing, or packaging may occur between editions or print runs.
- Customers should review the book title, author, edition, language, publisher, and other available specifications before placing an order.
- Book availability may change without prior notice. We reserve the right to correct genuine listing errors and update product information.
- If a material product detail is incorrect or a product cannot be supplied as advertised, we will take appropriate corrective action in accordance with applicable law.
We do not guarantee that every listed book will remain available at all times.
4. Pricing and Payments
All product prices and applicable charges will be displayed on the website before you confirm your order. Prices are stated in Indian Rupees (INR), unless otherwise indicated.
- Applicable shipping fees, discounts, taxes, and other charges will be displayed at checkout, where relevant.
- We may update product prices and promotional offers from time to time. Any changes will not alter an order already confirmed, except where correction or adjustment is legally permissible and appropriately communicated.
- Payments may be made through the payment methods made available on our website, which may include UPI, debit cards, credit cards, net banking, and Cash on Delivery (COD).
- Online payments are subject to the terms, verification procedures, and security measures of the relevant payment gateway or financial institution.
- An order requiring online payment may not be processed until the payment is successfully confirmed.
Customers must ensure that payment and billing information supplied during checkout is accurate. BookPitara will never ask customers to disclose their UPI PIN, card PIN, password, or OTP through unsolicited calls or messages.
5. Order Placement and Confirmation
Placing an order constitutes a purchase request. An order confirmation message or email acknowledges receipt of your request but does not necessarily guarantee product availability or final acceptance of the order.
Orders may be subject to verification of payment, delivery details, stock availability, and other legitimate requirements. If an order cannot be fulfilled, we will notify you and arrange an appropriate cancellation or refund, as applicable.
Please review your order details carefully before completing checkout. If you notice an error, contact our support team as soon as possible.
6. Shipping and Delivery
BookPitara aims to dispatch and deliver orders within the estimated timeframes communicated on the website or during checkout. Actual delivery times may vary depending on the destination, courier partner, product availability, weather conditions, and other circumstances beyond our reasonable control.
- Customers are responsible for providing a complete and accurate shipping address, contact number, and other required delivery information.
- Delivery estimates are indicative and may change due to courier delays or unforeseen circumstances.
- If delivery is unsuccessful because of incorrect address details, customer unavailability, or other delivery-related issues, our support team may coordinate a suitable resolution.
- Customers should inspect their orders after delivery and report any damage, printing defects, missing pages, or incorrect items within the applicable period specified in our Refund, Return & Cancellation Policy.
For further details, please refer to our Shipping Policy.
7. Returns, Refunds, and Cancellations
Returns, replacements, refunds, and cancellations are governed by our published Refund, Return & Cancellation Policy.
- Eligible return or replacement requests must be submitted within the specified reporting period.
- Approved refunds will be processed according to the applicable refund procedure and estimated processing timelines.
- Orders may be eligible for cancellation before dispatch, subject to the conditions outlined in our cancellation policy.
- Requests involving damaged, defective, or incorrectly delivered products will be reviewed and resolved in accordance with our published policy and applicable law.
Nothing in these Terms & Conditions limits any consumer rights or remedies available under applicable law.
8. User Accounts and Responsibilities
If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, subject to applicable law.
You agree not to:
- Provide false, misleading, or fraudulent information.
- Use the website to engage in unlawful activities or fraudulent transactions.
- Attempt to gain unauthorized access to our systems, accounts, or customer information.
- Interfere with website functionality, security, or the experience of other users.
- Use automated tools to scrape, copy, or misuse website content without authorization.
Please notify us promptly if you suspect unauthorized access to your account.
9. Intellectual Property Rights
Unless otherwise stated, the website's original design, branding, logos, text, graphics, and other original content are owned by BookPitara or used with appropriate authorization. These materials are protected by applicable intellectual property laws.
You may browse the website and use its content for personal, non-commercial purposes. You must not reproduce, distribute, modify, republish, or commercially exploit website content without the required permission.
Book titles, book covers, author names, publisher names, and other third-party materials may belong to their respective rights holders. Their appearance on our website does not imply that BookPitara owns those rights.
10. Promotions, Discounts, and Offers
BookPitara may offer discounts, coupons, promotional codes, or special offers from time to time. Each promotion may have specific eligibility requirements, validity periods, minimum order values, or product restrictions.
- Promotional offers must be used according to their published conditions.
- Unless explicitly stated otherwise, promotions cannot be exchanged for cash.
- Offers may be modified or withdrawn where permitted by applicable law and the disclosed terms of the promotion.
- Promotional benefits obtained through fraud, misuse, or unauthorized methods may be cancelled, subject to applicable law.
11. Website Availability and Accuracy
We strive to keep our website accessible, secure, and up to date. However, uninterrupted access cannot be guaranteed. Temporary interruptions may occur due to maintenance, technical issues, hosting failures, or circumstances beyond our control.
We may update website features, product listings, or other content when necessary. We will take reasonable steps to correct material errors and address issues affecting customers.
12. Limitation of Liability
To the extent permitted by applicable law, BookPitara will not be responsible for indirect or consequential losses arising from the use of our website where such exclusion is legally permitted.
We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, including courier disruptions, network failures, or natural events. However, we will make reasonable efforts to assist affected customers and fulfil our legal obligations.
Nothing in these Terms & Conditions excludes or restricts liability where such exclusion or restriction is prohibited by applicable law, including any applicable consumer protection rights.
13. Privacy and Personal Information
BookPitara may collect and process personal information necessary to operate the website, process orders, arrange deliveries, manage payments, and provide customer support.
Your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws. By using our website, you acknowledge that relevant information may be processed for legitimate order fulfilment and service-related purposes as described in that policy.
14. Third-Party Services and Links
Our website may use third-party services, including payment gateways, courier partners, and external websites. These services may be governed by their own terms and privacy policies.
BookPitara does not control all third-party websites or services and is not responsible for their independent content or policies. However, this does not affect any responsibility or obligation that applies to BookPitara under applicable law.
15. Suspension or Restriction of Access
We reserve the right to restrict or suspend access to our website where reasonably necessary to protect its security, prevent fraud, address misuse, or comply with legal requirements.
Any action affecting a customer order or account will be handled in accordance with applicable law and any relevant contractual or consumer rights.
16. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of India, subject to applicable legal requirements. Any dispute arising from the use of our website or purchase of our products will be addressed through good-faith communication wherever possible.
If a dispute cannot be resolved informally, the parties may pursue remedies before the appropriate consumer commission, court, or other competent authority, as applicable under Indian law. Nothing in this section limits any statutory right to seek legal relief before a competent forum.
17. Changes to These Terms
BookPitara may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements. The revised version will be published on this page with an updated effective date where appropriate.
Your continued use of the website after an update does not override any rights or requirements under applicable law.
18. Contact Information
If you have questions about these Terms & Conditions, your orders, or our services, please contact us using the details below:
- Store Name: BookPitara
- Email: bookpitara.official@gmail.com
- Phone / WhatsApp: 8005630191
For order-related enquiries, please include your Order ID to help us assist you efficiently.